Alongside its cozy suites and accommodating facilities, Hyatt Resorts has enhanced the meals and beverage expertise with a brand new coaching program and upgraded choices. These efforts have earned Hyatt a 2024 BevX Award for Greatest Multi-Idea Hospitality Beverage Program.
The Shaken and Stirred Program specifically goals to “elevate the Hyatt expertise by providing an inclusive, sustainable and quality-driven beverage choice that resonates with our values and meets various visitor expectations,” says Antonio Carranza, company director of beverage for Hyatt Resorts.
This system focuses on six beverage pillars:
- Ambiance and vibe — for making a welcoming and dynamic environment that enhances the visitor expertise;
- Ice requirements — to make sure the very best high quality of ice performs an important function in cocktail presentation and style;
- Glassware — choosing and sustaining acceptable glassware for various drinks to reinforce visible attraction and performance;
- Menus—presentation and content material, designing partaking and informative menus that showcase Hyatt’s beverage choices successfully.
- Methods and tools — to make use of one of the best strategies and tools to ship distinctive drinks constantly; and
- Garnish program — for implementing a inventive and high-quality garnish program so as to add the proper crowning glory to Hyatt’s drinks.
Every resort receives a 75-page guidebook that particulars the Shaken and Stirred Program and the six beverage pillars. For every of the six pillars, the guidebook gives goals with clear objectives to realize; what to search for — key indicators and requirements to take care of; out there assets to assist implementation; and to-dos, that are month-to-month assignments to make sure constant progress.
For instance, the garnish program part consists of detailed data on such matters as find out how to dehydrate fruit, creating ribbon skewers to correctly retailer and muddle mint. The glassware part specifies the several types of cocktail glasses and when to make use of what.
Every resort has appointed a beverage champion to guide this initiative and who additionally works intently with Hyatt’s beverage workforce and different departments to deal with one group of “to-dos” for every pillar every month over the following six months. This system’s success is determined by a collaborative workforce effort, nevertheless.
Merchandise that align with the model
One of many foremost challenges Hyatt skilled was “sourcing high-quality, various and sustainable merchandise that aligned with our model values whereas sustaining aggressive pricing,” says Carranza. “Impressed by our ‘Change Begins Right here’ initiative, we dedicated to working with minority-owned and women-led manufacturers and emphasizing sustainable and wellness-focused choices throughout all properties.”
Educating and aligning Hyatt’s suppliers and distribution groups throughout a number of areas was additionally troublesome, however mandatory to make sure consistency.
“Moreover, implementing our range specification key and health-conscious choices throughout varied areas required coordination and adaptableness to take care of Hyatt’s requirements and suppleness for our particular person properties,” Carranza says.
The success of its Shaken and Stirred Program has allowed Hyatt to place extra of a give attention to increasing this system with further “native, sustainable and various partnerships,” Carranza says. And with the elevated curiosity in better-for-you drinks, Hyatt plans to include much more practical drinks and wellness-focused gadgets to satisfy evolving visitor preferences.
“Shifting ahead, we’re additionally planning enhanced coaching for our groups, making certain they’ve a deep understanding of the distinctive qualities in our picks, enabling them to showcase our choices to visitors higher and create distinctive experiences,” says Carranza.
