On this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Market and QSRweb, talks with Richard Del Valle, chief of employees and chief data officer for Bojangles, and Parrish Chapman, chief income officer for Grubbrr, about Bojangles’ partnership with Grubbrr for kiosks in home.
Bojangles not too long ago ran a trial utilizing Grubbrr’s kiosks and is now rolling them out amongst the model’s 800 models.
“It is a part of an ongoing effort on our half to achieve the visitor the way in which the visitor most desires to be reached,” mentioned Del Valle. “We realized there is a technology on the market that, frankly, does not like speaking to individuals and so we needed to have choices the place our conventional visitors maybe would need to go over and speak to one in every of our group members and interact in a two-way relationship there. We all know there’s different visitors who simply need to get in and order their meals and transfer.”
Del Valle mentioned an additional benefit to kiosks that’s permits front-line employees to deal with order accuracy and the taking away interplay with the visitors for order achievement.
Parrish mentioned the Bojangles group was considerate when it got here to testing kiosks.
“They requested all the precise questions,” he mentioned. “That they had metrics that that they had agreed on forward of time. What was essential to their model was not changing human interplay. We needed to double down on that and have order accuracy and take the stress off the entrance counter after which monitor the metrics.”
To study extra in regards to the Grubbrr and Bojangles partnership, click on the participant on the high of the web page.
